Linguava Interpreters Inc

Company Name: Linguava Interpreters

Title of Position: Customer Service Interpreter Specialist – Scheduling Dept

Position Type: Full-Time / Hourly

Location: 12106 NE Marx St, Portland, OR 97220 

(100% Remote – Monday through Friday with possible Saturday shift depending on business needs)

Founded in 2010, located in Portland, Oregon, Linguava is a full-service language service provider with an expertise in comprehensive, responsive, and high-quality language access for patients, providers, families and coordinated care organizations.

As our Customer Service Interpreter Specialist in the Scheduling Department, we are looking for a person with several key administrative skills including efficient time management, attention to detail, and outstanding customer service skills. 

The Customer Service Interpreter Specialist must possess the following skills and attributes: 

• 2 years of experience in customer service call center environment

• Professional verbal & written communication skills

• Advanced interpersonal, time management and organizational skills

• Organized and motivated with excellent follow-through, multi-tasking and problem-solving skills

• Proficiency in MS Office applications

• Ability to work independently while remaining an effective and efficient member of cross-functional teams

• Ability to analyze problems and develop processes to alleviate problems

• Strong ability to connect with people from different backgrounds

What You Will Do – Essential Responsibilities:

• Manage inbound inquiries from calls and emails to secure interpreters to cover appointments.

• Manage appointments in the assigned language group.

• Efficiently input data & maintain accurate database information.

• Support overflow inquiries for other languages when needed.

• Other duties and responsibilities as requested by leads, Assistant Manager, or Scheduling Manager.

Benefits Include:

• Medical, Dental, Vision, Life, AD&D, and Long-Term Disability

• Paid Time Off

• Paid Holidays

• Paid VTO (Volunteer Time Off)

• Professional Development Funds

• 401k with Company Match