Linguava Interpreters Inc

Position Title:  AR Specialist I

Department: Accounting

Reports To: Accounting Supervisor

Schedule: Full Time - 40 hours; Mon-Fri (8 am - 5 pm) 

Position Purpose: 

The AR Specialist I is responsible for providing outstanding customer service in the course of managing AR processes and collecting outstanding accounts receivable balances. This position includes adhering to collections work standards (i.e. call/email volumes), reducing the amount of aged items, facilitating resolution of customer billing issues, reducing accounts receivable delinquencies, and meeting and/or exceeding collections standards.

Responsibilities: 

• AR Management: 

• Enter approved billing adjustments to client accounts, including credit memos discounts, and approved credits. 

• Manage account receivables to maintain payments within 60 days.

• Examining unpaid invoices and sending out friendly payment reminders. 

• Apply collected payments to open invoices in the accounting software.

• Using Quickbooks Online.

• Depositing and posting payments with 100% accuracy.

• Collections Management:

• Contact clients with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.

• Implement effective strategies for debt recovery while maintaining positive client relations.

• Monitor and analyze client accounts to identify delinquencies and payment trends.

• Communication:

• Collaborate with internal teams to gather and share information related to client accounts.

• Respond to client inquiries regarding billing issues, payment discrepancies, and other related concerns.

• Maintain clear and professional communication with clients through various channels.

• Negotiation:

  • Negotiate and establish payment arrangements with clients, taking into consideration their financial situations and company policies.

  • Work with clients to resolve disputes and discrepancies, ensuring a mutually beneficial resolution.

• Documentation and Reporting:

  • Maintain accurate and up-to-date records of client interactions, payment agreements, and collection activities.

  • Generate regular reports on collection activities, providing insights and recommendations to management.

• Compliance:

  • Stay informed about industry regulations and compliance requirements related to debt collection.

  • Ensure all collection activities adhere to legal and ethical standards.

Skills/Abilities:

• Proven experience in AR Collections or a similar role.

• Knowledge of billing procedures and collection techniques.

• Familiarity with debt collection laws.

• Proficiency in MS Office and database usage.

• Ability to work towards targets and manage stress effectively.

• Strong communication skills, both written and oral.

• Proficient in negotiation and problem-solving.

Requirements (Preferred Minimum)

• Minimum of a 2-year degree in any major, preferably accounting.

• At least 2 years of experience in Accounts Receivable.

• At least 3-5 years of collections experience.

• Minimum of 2 years of experience using accounting software, preferably Quickbooks Online.

• Comfortable using Hubspot and QBO with extensive experience running AR aging reports.

• Strong written and verbal communication skills.

• Strong analytical and problem-solving abilities.

• Ability to prioritize and handle multiple tasks concurrently.

• Attention to detail, accuracy, and efficiency.