Customer Service Interpreter Specialist

Portland, Oregon, United States | Full-time | Fully remote

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Company Name: Linguava Interpreters

Title of Position: Customer Service Interpreter Specialist – Scheduling Dept

Position Type: Full-Time / Hourly

Location: 12106 NE Marx St, Portland, OR 97220 

(100% Remote – Monday through Friday with possible Saturday shift depending on business needs)

Founded in 2010, located in Portland, Oregon, Linguava is a full-service language service provider with an expertise in comprehensive, responsive, and high-quality language access for patients, providers, families and coordinated care organizations.

As our Customer Service Interpreter Specialist in the Scheduling Department, we are looking for a person with several key administrative skills including efficient time management, attention to detail, and outstanding customer service skills. 

The Customer Service Interpreter Specialist must possess the following skills and attributes: 

  • 2 years of experience in customer service call center environment

  • Professional verbal & written communication skills

  • Advanced interpersonal, time management and organizational skills

  • Organized and motivated with excellent follow-through, multi-tasking and problem-solving skills

  • Proficiency in MS Office applications

  • Ability to work independently while remaining an effective and efficient member of cross-functional teams

  • Ability to analyze problems and develop processes to alleviate problems

  • Strong ability to connect with people from different backgrounds

What You Will Do – Essential Responsibilities:

  • Manage inbound inquiries from calls and emails to secure interpreters to cover appointments.

  • Manage appointments in the assigned language group.

  • Efficiently input data & maintain accurate database information.

  • Support overflow inquiries for other languages when needed.

  • Other duties and responsibilities as requested by leads, Assistant Manager, or Scheduling Manager.

Benefits Include:

  • Medical, Dental, Vision, Life, AD&D, and Long-Term Disability

  • Paid Time Off

  • Paid Holidays

  • Paid VTO (Volunteer Time Off)

  • Professional Development Funds

  • 401k with Company Match

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