2022 Applicant Pool - Remote Customer Service Specialist

12106 NE Marx St, Portland, OR 97220 | Full-time | Fully remote

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Company Name: Linguava Interpreters

Title of Position: Customer Service Specialist – Scheduling Dept

Location: 12106 NE Marx St, Portland, OR 97220 

(100% Remote – Monday through Friday with possible Saturday shift depending on business needs)

Founded in 2010, located in Portland, Oregon, Linguava is a full-service language service provider with an expertise in comprehensive, responsive, and high-quality language access for patients, providers, families and coordinated care organizations.

As our remote Customer Service Specialist in the Scheduling Department, we are looking for a person with several key administrative skills including efficient time management, attention to detail, and outstanding customer service skills. 

The Customer Service Specialist must possess the following skills and attributes: 

  • 2 years of experience in customer service
  • 2 years of experience working in a fast-paced office environment
  • Exceptional data entry & accuracy skills
  • Professional verbal & written communication skills
  • Organized & motivated with excellent follow-through, multi-tasking, and problem-solving skills
  • Proficiency in MS Office applications
  • Ability to work independently while remaining an effective and efficient member of cross-functional teams
  • Ability to analyze problems and develop processes to alleviate problems

What You Will Do – Essential Responsibilities:

  • Handling and resolving email requests from clients and interpreter related to scheduling, as the first point of contact.
  • Assisting in answering clients/interpreters calls, when needed.
  • Efficiently input data & maintain accurate database information.
  • Other duties and responsibilities as requested by leads, Assistant Manager, or Scheduling Manager.

Benefits Include:

  • 100% Company Paid Employee Only Medical, Dental, Vision, Life, AD&D, and Long-Term Disability
  • Paid Time Off
  • Paid Holidays, plus one floating holiday 
  • Paid VTO (Volunteer Time Off)
  • Professional Development Funds
  • 401k with Company Match

We highly encourage members of all communities and backgrounds to apply. We believe that having diverse backgrounds, viewpoints, beliefs, and experiences only makes a team stronger. At Linguava, we celebrate our differences and are proud to grow together as a team and community.

This job is open until filled.  Applications will be reviewed as received.  Linguava Interpreters reserves the right to make a hiring decision at any point during the posting.